Refund & Returns Policy

Last updated 10 October 2026

1. Damaged, faulty or wrong books

If a book arrives damaged, with a printing fault (for example missing or repeated pages) or is not the book you ordered, tell us within 7 days of delivery on WhatsApp or by email, with a photograph. We will send a replacement at no cost to you, or refund the book in full if a replacement is not available.

2. Change of mind

You may return an unused book in its original condition — not written in, marked or damaged — within 7 days of delivery. Contact us first; the return courier charge is paid by you, and we refund the book price once it reaches us in its original condition. Because every book's first chapter is free to read on this website, please read it before ordering.

3. Cancelling an order

You can cancel at no charge before the order is dispatched. Once a parcel has left us, the return rules above apply.

4. Online services

For a paid online subscription, you may ask for a refund within 7 days of payment if the service has been used very little; details are shown with each plan. The Teacher's Portal is free and has nothing to refund.

5. How refunds are paid

• Online payments (card, bank account, JazzCash, Easypaisa) are refunded to the same account or card.
• Bank transfers and cash-on-delivery payments are refunded by bank transfer to an account you name.
• Refunds are processed within 7 working days of approval; your bank or wallet may take a few more days to show them.
• The delivery charge is refunded when the fault was ours (damaged, faulty or wrong book).

6. Contact